Privacy Policy
At Mamarise HQ, accessible via mamarisehq.com, we are committed to protecting your personal data and safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and describes your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We take our responsibility as a data controller seriously and strive to maintain the highest standards of data protection and transparency.
1. Scope and Role of the Data Controller
This Privacy Policy applies to all users of mamarisehq.com and its associated services, whether you access the site through a web browser, mobile device, or other means. Mamarise HQ, as the data controller, is responsible for determining the purposes and means of processing your personal data. If you have any questions about this Policy or wish to exercise your rights, please contact us at [email protected].
2. Categories of Personal Data Processed
We collect and process various categories of personal data in accordance with legal requirements and in line with our commitment to user privacy. The categories include:
a) Usage Data
Includes information such as your IP address, browser type and version, device identifiers, referring URL, website pages visited, time and date of your visit, time spent on those pages, and diagnostic data. This is collected automatically when you interact with mamarisehq.com for analytical, security, and functionality purposes.
b) Account Data
Includes your name, email address, phone number, mailing address, and login credentials, which are collected when you create an account or complete a registration process on mamarisehq.com.
c) Profile Data
Includes your purchase history, personal preferences, browsing behavior, and other information provided during the customization of your profile or voluntary submissions through user interactions.
d) Communication Data
Includes your correspondence with us via contact forms, emails, customer service chats, or help desk requests, along with metadata such as time stamps, IP address of submission, and follow-up records.
e) Technical Data
Includes information about the device you use to access our website such as its operating system, hardware settings, system configuration details, application versions, and mobile device identifiers.
f) Transaction Data
Includes information related to purchases and orders placed, including billing and shipping address, payment details (processed through third-party processors, but limited metadata may be retained), and delivery status.
g) Preference Data
Includes marketing preferences, consent records, newsletter subscriptions, product and content interests, communication preferences, and opt-in/opt-out history related to promotional outreach.
3. Legal Bases for Processing
Your personal data is processed lawfully, fairly, and transparently under one or more of the following legal bases:
– Consent: Where you provide explicit consent, such as subscribing to marketing emails or participating in surveys.
– Contractual necessity: Where processing is necessary to fulfill a contractual obligation, such as completing your purchases or providing customer support.
– Legal obligation: Where processing is required to comply with applicable laws and legal obligations.
– Legitimate interests: Where processing is necessary for our legitimate interests, such as improving our services, fraud prevention, or website optimization, and those interests are not overridden by your fundamental rights and freedoms.
4. Your Rights Under Data Protection Law
You have the following rights under GDPR, CCPA, and other applicable data protection regulations:
– Right of Access: Obtain a copy of your personal data and information on how it is processed.
– Right of Rectification: Correct inaccurate or incomplete data we hold about you.
– Right to Erasure: Request deletion of your personal data, subject to exceptions under the law.
– Right to Restriction: Limit the way we process your data in certain circumstances.
– Right to Data Portability: Receive your personal data in a structured, machine-readable format and transfer it to another controller.
– Right to Object: Object to data processing based on legitimate interests or direct marketing purposes.
– Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise your rights or submit a data access request, please contact us at [email protected].
5. Data Security
Mamarise HQ implements appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
– End-to-end encryption of data storage and transmission
– Role-based access control and user authentication
– Routine backups and disaster recovery protocols
– Employee training and confidentiality agreements
– Regular audits and security assessments
6. International Data Transfers
Where your data is transferred outside of the European Economic Area (EEA) or other jurisdictions with data protection regulations, we ensure such transfers are subject to appropriate safeguards, including:
– Standard Contractual Clauses approved by the European Commission
– Compliance with local data authority requirements
– Verification of adequacy decisions by relevant supervisory authorities
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or regulatory obligations. Typical retention periods include:
– Usage and Technical Data: up to 12 months
– Account and Profile Data: retained while your account is active and for up to 5 years thereafter
– Communication Data: up to 3 years post-interaction
– Transaction Data: up to 7 years for legal and audit purposes
– Preference Data: retained until you update or withdraw your consent
8. Cookies and Tracking Technologies
Mamarisehq.com uses cookies and similar tracking technologies to collect and analyze user activity. We categorize our cookies as follows:
– Essential Cookies: Necessary for website functionality, security, and navigation.
– Functional Cookies: Enable enhanced personalization, user choices (e.g., preferences), and improved user experience.
– Analytics Cookies: Collect aggregate data on how visitors interact with the site to improve functionality and performance (e.g., Google Analytics).
– Performance Cookies: Measure load times, responsiveness, and diagnostic insights.
Further information about the specific cookies used is found in our separate Cookie Policy available on mamarisehq.com.
9. Cookie Management and User Consent
In accordance with GDPR and CCPA, we obtain your consent before storing or accessing non-essential cookies on your device. You may manage or withdraw your cookie preferences at any time through:
– The cookie consent banner presented on your first visit
– Browser settings to block or delete cookies
– “Do Not Track” features or opt-out links provided within emails or the site footer
Note: Certain features and services on mamarisehq.com may not function correctly if you disable cookies.
10. Protection of Children’s Privacy
Mamarise HQ does not knowingly collect personal data from individuals under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such data promptly. Parents or guardians who believe their child has provided personal information without consent should contact us at [email protected].
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, services, or regulatory requirements. Any changes will be communicated via the website, and where applicable, direct notification (e.g., via email or site banner). Continued use of mamarisehq.com constitutes your acceptance of the modified policy.
12. Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, or to exercise any of your rights, please contact:
Email: [email protected]
Subject Line: Privacy Inquiry
We are committed to full compliance with all applicable data privacy laws, including GDPR and CCPA. Your privacy and trust are of utmost importance to Mamarise HQ. Please do not hesitate to contact us if you have concerns about how your data is processed or stored.